Frequently Asked Questions
Our production timeline on all Stellar Motif Hoodies is 5 days from order date
All "non-stellar motif" t-shirts and hoodies ship within 5 business days.
How do I choose?
We know there are a lot of options to choose from, but we always show what we love most. We suggest you start with the style you like, and then choose the colour. Please note, the vinyl colours are not set in stone as we are a "made to order" clothing brand. If you would like a different colour vinyl on your hoodie please contact us with your suggestion at firstname.lastname@example.org and we will try our best to create the colour matchup you request. We cannot source colour combinations that are not already available on an item of clothing in our range and certain styles cannot be made or edited. You can view our favourite and best selling styles here.
I live in Ireland or Scotland, can I still order for free UK delivery?
Yes, please! All products shipped within the United Kingdom are eligible for Free UK Delivery
How long will it take for my clothes to come?
We are a small production company and we produce our clothes inhouse. That takes time, but with that being said, the majority of our products are available to ship immediately with the exception of 2 x XL and any custom orders mode for special occasions. Our production timeline on Stellar Motif hoodies is currently 5 days from your order date. You will receive a confirmation when you place your order and a tracking number once they ship. Please note, we are unable to guarantee delivery dates nor are we able to accommodate rush or expedited orders.
What is your return policy?
We gladly accept refunds and exchanges on all unused and non-soiled clothes within 20 days of delivery. We want you to be happy with your t-shirts and hoodies and love them from the day you try them on! Please see our returns policy page for details.
Do you have any additional sizes in stock?
As we are made to order, we have some options when it comes to increased sizing. Please email us at email@example.com if you have a specific size and style you're looking for.
I live in London, can I pick my order?
We cannot offer in-stock pick ups, we're sorry! Our overall production line is small and we find that you'll get your orders more quickly if we deliver to you. All our orders are shipped via DPD or Hermes. Instock, local orders will be delivered the next business day.
How often do you run your sale?
We do not discount our Stellar Motif range. However, we do host sales on our splash t-shirts and signature hoodies. So far, we've had two sales periods within our 1st year of opening for business. Sign up for our mailing list if you want to be notified of our seasonal sales, and check our last years roundup here!
How to I care for my t-shirts and hoodies?
Please see our care page for in depth recommendations on keeping your Love Sounds clothes in great condition.
The vinyl on my favourite hoodie is coming off!
Our t-shirts and hoodies are designed using flexible stretch vinyl which is designed to withstand weekly washing. It's one of the reasons why we choose vinyl over screen printing. But as with any heat transfer vinyl, repeated washing at high temperatures will weaken the vinyl adhesive. For this reason, we advise not to wash your t-shirts or hoodies above a temperature of 40 degrees. If you believe tears in the vinyl have happened especially quickly, please email us.
(Vinyl is known to crinkle after washing, we recommend turning the garment inside out and ironing on a flat surface to restore its original look and feel)
My hoodies and t-shirts are really dirty, help!
Please see our care page for detailed instructions on cleaning and keeping your clothes like new. All are products are suitable for dry cleaning. Please DO NOT use any bleach based products while cleaning our t-shirts or hoodies.
Do you stand by your workmanship?
Yes, absolutely. If you have any questions or issues with your t-shirts or hoodies, please email us at firstname.lastname@example.org
How do I know what size I am?
Please check out our fit guide page if you are unsure what size is right for you. You're welcome to email us at email@example.com with any further questions - we love to talk about fit!